1. Introduction
These Terms and Conditions ("Terms") govern your use of our services and website. By booking a cleaning service or interacting with our site, you agree to these Terms. If you do not agree, please refrain from using our services.
2. About Us
Our company is a cleaning company operating in London, United Kingdom. Our registered office is located at The Alphabeta Building, 18 Finsbury Square, London EC2A 1AH. We provide domestic and commercial cleaning services.
3. Booking and Service Conditions
All bookings are subject to availability. We aim to confirm your request within 24 hours. Bookings can be made via our website or through direct communication. You are responsible for ensuring that the property is accessible and safe for our cleaners.
- Minimum booking time may apply depending on service type.
- Special requests must be made in advance and may incur extra fees.
- We reserve the right to refuse or cancel bookings if unsafe or unreasonable conditions exist.
4. Pricing and Payments
All prices are clearly listed during booking and include VAT (where applicable). Payment is due upon booking or at the completion of service, depending on the agreement.
- We accept major debit and credit cards. Cash payments must be pre-approved.
- Late payments may result in interest charges or service cancellation.
- We reserve the right to adjust prices at any time with reasonable notice.
5. Cancellations and Rescheduling
You may cancel or reschedule your booking with at least 24 hours' notice. Failure to do so may result in a cancellation fee.
- Cancellations within 24 hours may incur up to 50% of the service charge.
- No-shows or refusal of service at the property may result in full charge.
6. Responsibilities and Conduct
You must provide accurate information and access to a clean and safe working environment. Abusive, dangerous, or inappropriate behavior toward staff will result in immediate termination of services.
7. Liability and Limitations
We are insured for public liability and property damage. However, we are not liable for:
- Pre-existing damage or conditions in the property.
- Damage caused by defective materials or faulty instructions.
- Items of high value not disclosed prior to service.
If you notice damage or have a complaint, report it within 24 hours of service for investigation.
8. Service Guarantee
We strive to provide excellent service. If you are not satisfied, please contact us within 24 hours. We may offer a free re-clean or reasonable resolution at our discretion.
9. Intellectual Property
All content on our website, including text, images, and logos, is the property of our company or our licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our express permission.
10. Changes to Terms
The company reserves the right to modify these Terms at any time. Updated versions will be posted on our website and will become effective immediately. Continued use of our services constitutes acceptance of the new Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located in London.
12. Contact Us
If you have any questions or concerns about these Terms, please visit our contact page.