1. Introduction
Our Company ("we", "our", or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our cleaning services, visit our website, or interact with us in any way.
2. Company Information
Business Address: The Alphabeta Building, 18 Finsbury Square, London EC2A 1AH, United Kingdom
3. What Information We Collect
We may collect the following types of personal data:
- Contact Information: such as your full name, phone number, and address.
- Booking and Service Details: including requested services, property details, time preferences, and frequency of cleaning.
- Website Usage Data: including IP address, browser type, pages visited, time spent on our site, and referring websites (via cookies and similar technologies).
- Feedback and Communication: messages or inquiries you send to us, including customer service interactions.
4. How We Use Your Information
We use your data to:
- Schedule, manage, and deliver cleaning services to your location.
- Provide confirmations, reminders, and updates regarding your appointments.
- Respond to your queries or concerns.
- Maintain internal business records, including invoices and service logs.
- Improve our services based on customer feedback and preferences.
- Enhance website security and optimize user experience.
- Comply with applicable laws and regulations.
5. Legal Basis for Processing
Under UK data protection law, we process personal data on the following lawful bases:
- Consent: when you voluntarily provide information via our site or during inquiries.
- Contract: to perform the services you request.
- Legal Obligation: to meet regulatory requirements.
- Legitimate Interest: to manage our operations, prevent fraud, and enhance our service offerings.
6. Data Sharing and Disclosure
We do not sell or rent your data. We may share your information with:
- Trusted service providers who assist in delivering our services (e.g., payment processors, contractors).
- Legal authorities when required by law or in response to legal proceedings.
- Business partners or affiliates, but only under strict confidentiality agreements and only when necessary to fulfill our services.
7. How We Protect Your Data
We take data protection seriously. We implement a combination of administrative, physical, and technical safeguards to secure your personal information against unauthorized access, misuse, or loss. Our website uses SSL encryption, and we regularly review our data handling practices.
8. Cookies and Analytics
Our website uses cookies to enhance user experience, monitor performance, and gather analytics about visitor behavior. You can adjust your browser settings to refuse or manage cookie preferences. Third-party tools like Google Analytics may be used to understand how users engage with our site, but they do not store personally identifiable information.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data (“right to be forgotten”).
- Object to or restrict processing of your data in certain circumstances.
- Withdraw consent at any time where we rely on it to process your data.
To exercise these rights, please visit our contact page.
10. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Data related to financial transactions or legal claims may be kept longer as required by law.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted here with a new effective date. We recommend reviewing this page periodically to stay informed about how we are protecting your data.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please visit our contact page.